Contact Information

Customer Services

For new business, endorsement and policy inquiries

8:00 AM – 5:00 PM, Monday through Friday
617-956-6399 – endorsements and correspondence only - endorsements and correspondence only

Billing Services

For billing inquiries and status

phone: 617-956-6000
fax: 617-956-6499

Mailing Addresses

New business applications and down payments, endorsements and general correspondence

Pilgrim Insurance Company
P.O. Box 120106
Boston, MA 02112-0106

For premium payments on existing policies only

Pilgrim Insurance Company
Payment Processing Center
P.O. Box 55935
Boston, MA 02205-5935

Additionally, payments may be made via Agent Web.

Login to: pay your bill, track a claim, and view/print your policy.
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Report a Claim (24/7)


  • (800) 721-8294


  • (617) 956-6000

Outsourcing Clients

  • (617) 956-6000