Find A Repair Shop

As a Pilgrim Insurance customer, you can select any registered repair shop you would like to fix your vehicle or you can choose one of our referral shops.

If you select one of our referral shops you will be entitled to the following:

  • The only out-of-pocket expense you will pay to repair covered damage to your insured vehicle is your deductible
  • We guarantee the work fully for as long as you own or lease the vehicle
  • You will never be “balance billed” by the shop

Of course, you are free to select a registered repair shop that is not one of our referral shops, but in that case, we will not guarantee the repairs.

Please note: Some accidents cause damage that an appraiser cannot see during initial inspection. If you learn your repair costs will exceed the amount shown on your appraisal, ask your repair technician or service manager to contact us at 800-721-8294.

The Pilgrim Insurance Repair Guarantee

If you choose to have covered repairs made at a Pilgrim Insurance referral repair shop, Pilgrim will guarantee the quality and workmanship of the repairs for as long as your own or lease the vehicle.

Under this guarantee, Pilgrim will arrange for the correction of any covered repair that fails to meet generally accepted industry standards for form, fit, finish, durability and functionality. This guarantee does not cover normal wear and tear or damage caused by improper maintenance, neglect, abuse or subsequent accidents. It also does not apply to any work on the covered repair performed by anyone other than a Pilgrim referral repair shop.

If you have any questions about repairing your vehicle, please call your claims representative at 800-721-8294.

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Report a Claim (24/7)


  • (800) 721-8294


  • (617) 956-6000

Outsourcing Clients

  • (617) 956-6000