MA Auto Repair Shop Locator
State law requires that auto body repair shops register and post a bond or letter of credit of at least $10,000 with the Massachusetts Division of Standards. By law, Pilgrim Insurance cannot pay for repair work done by an illegal, unregistered shop.
If you have a covered loss to your vehicle, we will provide you with a list of every registered auto body repair shop in your county. You may choose any registered shop to repair your vehicle.
Referral Shops
Repair shops shown in bold text on our list are not only registered shops, but also Pilgrim Insurance referral shops, selected for their commitment to provide our customers with quality repair work. If you choose a Pilgrim referral shop, Pilgrim Insurance not only pays the covered amount for your repairs (less any applicable deductible), but also guarantees the work.
You are free to select a registered shop that is not one of our referral shops, but Pilgrim Insurance will not guarantee those repairs.
Sometimes, an accident will cause damage that an appraiser cannot see during initial inspection. If you are told that your repair costs will exceed the amount shown on your appraisal, ask your repair technician or service manager to contact us at 800-721-8294.
We do our best to provide you with the information you need and the service you deserve. If you have questions about repairing your vehicle, please call us at 800-721-8294.