Customer Service
Report a Claim
Contact your agent or call Pilgrim at:
Vehicle Accidents 800-721-8294
- Select option 3 for claims
- Select your preferred language
- Select option 4 to report a new claim for the first time
Glass Claims 800-375-8239
Questions on Existing Claims
800-721-8294
8:00 AM to 5:00 PM ET, Monday – Friday
- Select option 3 for claims
Claim Department Mailing Address
Pilgrim Insurance Claims Department
P.O. Box 120540
Boston, Massachusetts 02112-0540
Claim Department Fax Number
617-956-6199 for first reports
617-956-6599 for all other claims correspondence